Contact Reactfast - Emergency Maintenance & Repair Services

To submit an enquiry to our Customer Services Department, please fill in ALL the details below.

Your Contact Details:
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Job Details:
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General Statement:

It is the policy of 001 ReactFast solutions Ltd to recognise customer satisfaction and the need to respond promptly to all customer complaints without delay.

The company will endeavour to resolve complaints to the satisfaction of all parties in an agreed time scale and will implement this policy by: -

Responding to all written complaints within seven working days.
Keeping an electronic record of complaints and responses sent.
Carrying out customer satisfaction surveys to help improve the service we provide to the consumer.
We aim to resolve complaints within fourteen working days.

Management Responsibilities:

The Customer Relations Manager has overall responsibility for dealing with complaints and will ensure that the policy is properly implemented, monitored and periodically reviewed.