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Customer Satisfaction Survey
WIN BACK THE PRICE OF YOUR JOB

We want to provide you with the very best in emergency maintenance. In order to constantly monitor the service we provide, it would be of great assistance if you could fill out this brief questionnaire. You will be in with a chance of winning back the price of your job in our fortnightly prize draw!
(Prize limit £200. List of winners available from ReactFast)

PLEASE NOTE : In order to be entered into our prize draw, you need to fill in ALL of the questionnaire fields below:

Please read the terms and conditions for the prize draw.

Please supply your contact details:
Job Number: *    
Postcode where Job took place   *      

* Required Information Please

   
Title: *  
Forename: * 
Surname: * 
Property No./Name: * 
Street: * 
Town: * 
County:
Postcode:   *      
Telephone LandLine: * 
Telephone Mobile:
E-mail Address: *     
When you first contacted our call centre:

1.

 How would you rate the attitude and skill of our telesales staff?
* 
2. How would you rate their ability to answer any questions you had?
* 
3. Overall, how would you rate the job booking procedure?
* 
Whilst you were waiting for our engineer to arrive:
4. How would you rate the attitude/helpfulness of our Operations Staff?
* 
5. How would you rate their ability to answer any questions you had?
* 
6. How would you rate our staff in regards to keeping you informed of the engineer's progress?
* 
7. How would you rate the length of time you waited for our engineer?
* 
How would you rate our engineer in terms of:
8. Appearance
* 
9. Tidiness - including vehicle
* 
10. Knowledge
* 
11. Attitude
* 
12. Professionalism
* 
13. Standard of Work
* 
Bearing in mind all of the above, how would you rate the overall service you received from Reactfast?
  * 
Please answer 'yes' or 'no' to the following questions
15a. Upon completion of your job, were you left a business card?
  *
 
15b. If 'yes' what type? Was it a personal or Reactfast business card?
* 
16. Did our engineer leave you a fridge magnet?
  *
 
17a Were you advised of our Home Assist agreement?
  *
 
17b. If 'yes', at which stage were you advised of Home Assist?
*
 
18. Would you use us again?
  *
 
19 Would you recommend us to a friend?
  *
 
Do you have any additional comments? (5000 characters max)

 *  

Please read the terms and conditions for the prize draw.

 

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Please tick the box below if you AGREE to your comments being used.